Media team

Our press office hours are Monday to Friday 09:00 to 17:00.

For media enquiries, interview or filming requests, please email oncallmedia@scas.nhs.uk. 

Requests we can deal with

• Our crews attend around 1,500 emergency 999 incidents every day and we are unable to respond to every request for information
• We do not provide details about smaller scale, less serious or routine incidents such as:
  • general sightings of ambulances and local air ambulances,
  • past incidents or
  • anything which may breach a patient’s confidentiality
• We will provide responses about major or very serious and ongoing incidents that the public need to be aware of.

  If you have a media query about a significant incident email oncallmedia@scas.nhs.uk with the date, approximate time, location and nature of the incident

• In a major incident we will issue something proactively

Out of hours service

For serious/major on-going incidents only 0utside of office hours (including bank holidays). Use our pager service on 07623 957895 to contact the duty press officer. Your brief pager message must include:

• Your name and contact details (phone and email)
• The media organisation you work for
• Brief details of the incident you need information about – location, approx. time of incident, nature of incident

Please note: if you use the out-of-hours pager service for incidents that are not a serious or major ongoing incident, you will not get a response.