Summary
South Central Ambulance NHS Foundation Trust and the Clinical Commissioning Groups (CCGs) have agreed new booking cut-off times for PTS outpatient journeys.
These changes affect outpatient journeys in all the areas where we provide NHS patient transport services: Berkshire, Buckinghamshire, Hampshire, Oxfordshire, Surrey and Sussex
SCAS Patient Transport Service (PTS)
New Booking Window from Monday 15th November 2021
South Central Ambulance NHS Foundation Trust and the Clinical Commissioning Groups (CCGs) have agreed new booking cut-off times for PTS outpatient journeys.
These changes affect outpatient journeys in all the areas where we provide NHS patient transport services: Berkshire, Buckinghamshire, Hampshire, Oxfordshire, Surrey and Sussex
- Telephone bookings
Maximum of 10 working days and minimum of 2 working days prior to the outpatient appointment - Online bookings
Maximum of 20 working days and minimum of 2 working days prior to the outpatient appointment
| Your appointment date | Latest time to request transport |
| Monday | Previous Thursday by 15:00 |
| Tuesday | Previous Friday by 15:00 |
| Wednesday | Monday by 15:00 |
| Thursday | Tuesday by 15:00 |
| Friday | Wednesday by 15:00 |
| Saturday | Thursday by 15:00 |
| Sunday | Thursday by 15:00 |
If an appointment has been given at the last minute and is considered urgent then consideration will be given to later bookings
Why are we making this change?
- To help us support all patient groups including routine outpatients, regular essential appointments and hospital discharges.
- To allow more time to manage capacity challenges for outpatient activity.
- To enable greater flexibility to manage pre-planned hospital discharges, allowing more hospital discharges in the morning and avoiding cancellations in the evening.